Design for People, Then for Bots
Identify moments when human judgment is essential—ambiguous exceptions, regulatory approvals, or reputational risks. Build graceful overrides and easy escalation paths. Where do you still need humans today? Describe one decision point, and we’ll suggest a pattern to support it.
Design for People, Then for Bots
Pair training with empathy. Create a champions network, micro-learning sessions, and office hours. Celebrate small wins early. An operations team shared that a weekly “automation café” sped adoption dramatically. Want the agenda? Subscribe and we’ll send the outline we used.
Design for People, Then for Bots
Explain what the bot does, why it matters, and how success is measured. Publish FAQs and a simple support path. A clear narrative reduces fear. Try writing a one-paragraph story for your process and post it; we’ll offer constructive suggestions.
Design for People, Then for Bots
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